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Silicon Valley Bank · Staff Product Designer · 3 years
SVB Online Banking
Designed the back office administration workflows for adding services, adding users, editing user permissions, enrolling new clients, and adding fraud control service settings.
Challenge
Equip internal back office administrators for our banking clients to have the same capabilities and feature sets that they are used to in our legacy system.
In order to migrate our clients, the back office features required were: Adding Users, Adding Client Services, Editing Users, Client Services, & Company Permissions
Approach
- Work closely with the business to align with their vision and client needs.
- Design according to technical requirements, establish user work flows for repeat tasks, and desired features.
- Maintain and contribute to the design system for all UI components.
- Work closely with the engineering team to deploy and QA design. Ensure hand off is built to spec.
Outcomes
- 86%of clients migrated from legacy
- 51%reduction in service cases
- Positive PayShipped for fraud detection and security